TPS Scotland Privacy Statement

TPS Scotland Ltd (TPS Scotland) (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions document and any other documents referred to on them) sets out the basis on which any personal data that you provide to us, will be processed by us. 

Who we are and what we do

We are an independent ingredient and food casing supplier to the meat industry.  We supply a wide range of ingredients and packaging to our UK customers from our depot in Glasgow.  Our sales team are all time-served meat specialists who have a very good knowledge of their trade, either in meat production products or packaging.

We collect the personal data of the following types of people to allow us to undertake our business;

  • Prospective and current customers;
  • Supplier contacts to support our services;
  • Employees;
  • Referees and emergency contacts;

We collect information about you to carry out our core business and ancillary activities.

Information we collect from you

This is information about you that you give us by filling in forms on our site www.tps-scotland.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, to enter our database, subscribe to our services, attend our events, participate in discussion boards or other social media functions.

The information you give us or we collect about you may include your name, address, e-mail address and phone number.

We will use the information you give to us to:

  • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • process new and repeat orders;
  • verify your identity and details of your payment method or credit card amount;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • ensure that content from our site is presented in the most effective manner for you and for your device.

If you are an existing customer, we will contact you by electronic or postal means with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a prospective customer, you will only be marketed to, if you have explicitly agreed to it;

TPS Scotland maintains strict policies to avoid unsolicited correspondence.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

TPS Scotland has implemented technical, physical and administrative security measures to help protect against the loss, theft, misuse and unauthorised access of your information that we collect from you.

Email Marketing

When you fill out a web-form to sign up to a newsletter, register for prices, we may ask you to provide certain personal information, including your:

  • name
  • email address
  • telephone number

By completing the form and ticking the relevant boxes you are providing your consent for TPS Scotland to process your personal data, and this is the legal basis we are relying on to do so.

We will use the information that you give us to send you relevant emails containing TPS Scotland news & marketing communications. Your information will be stored on our servers which are located in the UK.

In addition, if you have enquired about a product or service we will use the information you have given to update our CRM system so one of our staff members can contact you.

We regularly review your interactions with the emails we send you and remove any subscribers who have shown an extended period of inactivity. You can withdraw your consent and unsubscribe at any time by responding with the word “unsubscribe” or email office@tps-scotland.co.uk and express your wishes.

If you continue to interact with our emails or website, we will retain your data indefinitely, so we can continue to send you emails.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, such as courier companies for the purposes of completing tasks and providing services to you on our behalf

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

In addition to the company’s safeguards, your personal data is protected in the UK by the General Data Protection Regulation (GDPR). This states that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. We will endeavour to keep the information you provide up to date, where required, and not retained for longer than is necessary. It will be kept securely to prevent unauthorised access by other people. If you have concerns about the processing of your personal data by TPS Scotland, you may contact us at office@tps-scotland.co.uk, if you find any inaccuracies with the personal data we retain, we will delete or correct them promptly.

You have the right to ask us not to process your personal data for marketing purposes.

Right to Access Your Information

The General Data Protection Regulation (GDPR) provides you with the right to access any information held about you. You can assert this right at any time. We will provide a copy of your information, free of charge. However, we do reserve the right to charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive. We also reserve the right to charge a reasonable fee to comply with further copies of the same information. Any fee will be based on the administrative cost of providing the information. We will endeavour to supply this information without delay and at the latest within one month of receipt. If the request is complex or numerous we can extend this period by a further two months. You will be informed, if this is the case, within one month of the request with an explanation as to why it is necessary.

 

Security breach notification

TPS Scotland shall give notice when a user’s information was, or it is reasonably believed to have been, inappropriately accessed as a result of a security breach. Said notice shall be made immediately upon confirmed discovery of the breach (including fulfilling our obligation under the GDPR to notify the ICO within 72 hours) and the time necessary such as to allow TPS Scotland to determine the scope of the breach, to identify organisations and individuals affected by the breach, and to restore reasonable integrity of the data system that was breached.

Retention of your data

We understand our legal duty to retain accurate data and only retain personal data following the end of our legitimate contact, or as long as we need it for our legitimate business interests and legal obligations. Accordingly, we have a data retention notice and run data routines to remove data that we no longer have a legitimate business interest and legal obligation in maintaining. If however you believe that we should delete your personal data at an earlier date, please inform us in writing of your reasons.

We do the following to try to ensure our data is accurate:

  • prior to making an introduction we check that we have accurate information about you
  • we keep in touch with you so you can let us know of changes to your personal data

The GDPR provides you with the following rights. To:

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain formats, if practicable.
  • Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted through this link: https://ico.org.uk/concerns/

Access to information

The Data Protection Act 1998 and the GDPR give you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete.
Your right of access can be exercised in accordance with the Act (and the GDPR once it is in force).

Prior to 25th May 2018 any access request under the Data Protection Act will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
A subject access request should be submitted to  office@tps-scotland.co.uk.
No fee will apply once the GDPR comes into force.

Policy changes

Any changes to this policy will be posted here. Please check back frequently for any updates or changes to this privacy policy. This policy was last updated in April 2018.

If you have any further queries or comments on our Privacy Policy, please send us an email to office@tps-scotland.co.uk or write to us at TPS Scotland Ltd, 26 Kelvin Avenue, Hillington Industrial Estate, Glasgow, G52 4LT. We always welcome your views about our website and our Privacy Policy.